Terms and conditions

The offer and sale of products made through this website are governed by these General Conditions of Sale.

The jewels for sale on this site are handmade, handcrafted.

Any requests regarding sizes and customizations (engravings, electroplating, etc.) must be made before purchase, to verify feasibility.

Product photos may differ from reality depending on the monitor used.

You can make your purchases on www.magnanijewelry.com with PayPal, bank transfer and credit card.

PayPal allows you to pay through a secure and certified transaction, using a Paypal account or by entering your credit card details.

Credit Card allows you to pay through a secure and certified transaction, by entering your credit card details.

Orders with payment by advance bank transfer will be shipped when the transfer is credited.

Shipping costs € 10 for Italy, while for Europe and the rest of the world it is calculated at the time of purchase.

Any expenses and customs duties are charged to the person making the purchase. For the USA, only orders of less than $ 500 are allowed.

Upon receipt of the goods at home, the customer is required to check the integrity of the packages upon delivery by the courier. In case of anomalies, the customer must have the courier detect and note exactly the same and reject the delivery. Otherwise, the possibility of asserting one's rights in this regard will lapse.

The customized products, which are born from scratch, have a realization period that varies from two to four weeks, depending on the type of processing of each individual jewel.

The shipments take place in a period of time between 3-6 working days (depending on whether the destination is national, international or islands).

Elisabetta Magnani Jewelry is in no way responsible for delays in delivery.

Not being able to directly control the deliveries of the products after their shipment, Elisabetta Magnani Jewelry cannot be held responsible in any way for their non-compliance therefore a delay in delivery times with respect to the same, provided that it is less than 40 days from the confirmation of the occurred. payment, does not legitimize the customer to request compensation or indemnities.

The seller is not in any case responsible for any disservices, delays, omissions in deliveries attributable to cases of force majeure or unforeseeable circumstances.

The customer will always be provided with tracking of the shipment.

Upon receipt of the package it is necessary to verify that the package is intact, not damaged, not wet.

Otherwise it is necessary to note these circumstances on the transport document or on the invoice and have them countersigned by the person in charge of the delivery of the products. It is also necessary to indicate which and how many items have problems clearly indicating the reason for the refusal and immediately notify the Seller of the incident within seven days of receipt of the Products. It is also necessary, after completing and indicating the foregoing, to immediately notify the courier of the incident by registered mail with return receipt within seven days of receipt of the Products, informing him of the damage suffered. The courier's address is indicated on the delivery note.

The customer has the right to withdraw from the contract without any penalty and without specifying the reason, communicating it to the seller within 7 days from the day on which the customer obtains physical possession of the products.

The right of withdrawal is excluded, and therefore cannot be exercised, in the event that the products that the customer has purchased have been customized or made to measure. The right of withdrawal within 7 days from the date of receipt of the goods is valid if it presents manufacturing problems. Irregularities, inhomogeneities, and any slight differences from the photo of the original product are not recognized as manufacturing problems, as they are unique and handmade products. Communications on ring sizes, phrases to be engraved or other incorrect information by the customer will not be understood as a manufacturing defect but will be considered incorrect data by the customer.

To exercise the right of withdrawal, the customer must explicitly inform the seller via an email sent to magnanijewelry@gmail.com within the aforementioned term of 7 working days indicating the intention to exercise the right of withdrawal.

Customers undertake to return the products within 10 working days from the date of the withdrawal notice. All costs associated with returning the products are entirely borne by the customers.

The seller undertakes to reimburse the price as soon as possible and, in any case, within 30 days from the date of receipt of the notice of withdrawal pursuant to art. 9.1, provided that: the products have been returned and are intact; the original packaging / packaging of the products is also returned and the same is intact, any accessories, instruction manuals etc. are also returned and they are intact, the products have not been used.

The reimbursement in favor of the customer will be made using the same payment method used by the customer with his initial transaction, unless the customer has agreed otherwise.

The seller can withhold the refund until the customer has proven that he has sent the goods back. If customers exercise the right of withdrawal in a way that does not comply with the methods and terms referred to in this article, they will not be entitled to a refund of the price.

Failure to return the goods within the established terms implies, in any case. the forfeiture of the right of withdrawal. Customs duties and sales taxes are not refundable under any circumstances.